Refund and Returns Policy

Last Updated: 10 December 2025

Thank you for choosing Avyatra Tours. This Refund Policy explains how refunds are handled for travel bookings and related services. By booking through us, you agree to this policy and the terms set by airlines, hotels, DMCs, transport operators, and other third-party suppliers.

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1. General Refund Conditions

Refunds depend entirely on the policies of the service providers involved (airlines, hotels, DMCs, cruise companies, transport operators, etc.).
Avyatra Tours does not have control over supplier refund rules and follows them strictly.

• Some bookings are fully non-refundable.
• Some bookings may allow partial refunds with cancellation charges.
• Refunds are processed only after we receive confirmation from the supplier.

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2. Customer-Initiated Cancellation

If you cancel your booking:

• Your refund amount (if any) will be based on the relevant supplier’s cancellation policy.
• Avyatra’s service fee or booking fee is non-refundable.
• You may incur additional cancellation or amendment charges set by airlines, hotels, or ground operators.
• Refunds are not applicable for no-show, late arrivals, incorrect documentation, or denied boarding cases.

All cancellation requests must be submitted in writing (email or WhatsApp).

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3. Cancellation by Suppliers

If an airline, hotel, or service provider cancels or modifies your booking:

• We will inform you as soon as possible.
• Any refund, rebooking, or alternative arrangement will follow that supplier’s policy.
• Avyatra is not responsible for delays by the supplier in processing refunds.

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4. Refund Processing Time

Once your refund is approved by the supplier:

• Processing may take 7 to 45 working days depending on airlines, banking systems, or international suppliers.
• International refunds may take longer due to currency settlements.
• Refunds will be issued to the original payment method used during booking, unless otherwise agreed.

Avyatra does not guarantee timelines controlled by third-party providers or financial institutions.

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5. Non-Refundable Services

The following are typically non-refundable:

• Visa fees
• Travel insurance
• Service or convenience fees
• Booking deposits
• Certain promotional fares, last-minute deals, or special offers
• No-show bookings or unused services (e.g., missed tours or transfers)

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6. Amendments & Rebooking

If you request a date change or modification:

• Charges may apply based on supplier policies.
• If a booking is non-refundable, it cannot be modified without additional cost.
• Price differences for new dates or services are payable by the customer.

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7. Force Majeure / Uncontrollable Events

Refunds in situations like natural disasters, government restrictions, airline strikes, pandemics, political unrest, or operational disruptions depend solely on the supplier’s terms.

Some suppliers may offer:

• travel credits
• date changes
• partial refunds
• alternative arrangements

Avyatra will assist but cannot override supplier decisions.

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8. Duplicate Payments

If you accidentally make a duplicate payment, we will process a refund after verifying the issue. Refunds usually take 5–10 working days.

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9. Contact Us for Refund Requests

For any refund or cancellation request, please contact:

Avyatra Tours
Email: info@avyatra.tiplonline.com
Phone: +91-9175956058
Address: M-205, Acropolis Building, Virar West, Dist. Palghar – 401303, Maharashtra, India

Please provide your booking ID, payment receipt, and cancellation reason for faster processing.